Sainya.com or Sainya Internet Technologies (SIT) will refund the entire amount paid by the Customer if the package got damaged during the shipment. *All points as mentioned in return and exchange policy will apply.
● At the time of raising a request for return or canceling the Products on the Sainya Digital Platform, you may seek refund. Such refund will be made to you only in the event the payment has been received by us for the Product.
● Please be informed that when you opt to cancel or return the Products, upon our verification and assessment of the Products and the documents relating thereto, the refund amount for such Products which are eligible for return as per the terms of this Policy, will be processed within 48 (forty eight) hours from the date of us receiving the returned Product back at our warehouse. Your refund will be processed only when the conditions as may be stipulated by us are fulfilled, such as the Product being returned in original condition, along with the price tag intact including original packaging of the Product, the brand outer packaging of the damage or defective or inaccurate Product and all accessories therein is intact. For the sake of abundant clarity, it is clarified that we shall not make any refund in respect of a Product that is deemed ineligible for a refund based on our verification and assessment. The refund amount will be credited to the original payment mode opted by you. You acknowledge that after initiation of refund, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment solution provider terms and conditions.
● We do not make any cash refunds. The amount will be refunded to you within 7 (seven) working days into the original the mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us, and we will gladly help you.
● Refund to be made to the User shall not include any amount paid towards shipping charges or any other such charges applicable from time to time. However, in the event a Product has been delivered with a defect or damage (for reasons attributable to, and accepted by us after due verification at its sole discretion) we may refund the shipping charges to you. You will be provided with a refund if you have received a non-returnable Product in a damaged or defective condition subject to verification and examination of the damage or defect of the Product by us.
● We provide refund for few scenarios such as Product for replacement is not available with us or for Products that were incorrectly represented on the website. We reserve the right to reject a refund request for a Product if it does not satisfy the quality conditions specified under this Policy on our assessment pursuant to its return. We may in such cases notify you and send the returned Product back without initiating a refund.
● For Returns, the refund is initiated as per the refund mode selected at the time of raising the request.
| Mode of Payment | Credit Reflection Timeline |
| Net Banking | 2-10 working days from the day of refund processed |
| Wallets | 0-3 working days from the day of refund processed |
| UPI | 2-7 working days from the day of refund processed |
| Credit or Debit card | 7-10 working days from the day of refund processed |
| Gift Card /E-Gift voucher | on the same day of refund processed |
Refund for eligible Cash on Delivery order will be done through online transfer in the bank account as per details submitted by you at the time of initiating Return. We request you to take utmost care while submitting the bank details. You shall receive credit into your account within 2-3 working days from the day of refund processed.
The credit reflection totally depends on the timeline specified by the bank. In the case of nationalized banks, you may expect further delay for credit reflection into your account.
The company may deduct certain charges, if applicable.
The refunded amount will be remitted to the customer’s original payment method or bank details provided by the customer.
The refund amount usually takes 5-7 working days to reflect in your account.
● No return/refund/Exchange of files or any other type of assistance is available for digital/downloaded files.
● If for any reason the refund to the original Mode of Payment fails at our payment gateway, then we will reach out to you to share alternate account details to process a manual refund. No other exceptions will be made for refunds to a different card or bank account.
Customer Support –
● Any queries or concerns relating to the cancellation, replacement, return and refund, contact us at:
Email: support@sainya.com
Phone Number: 7558565295 (10 AM to 7 PM, 365 days)